Support
Help centre
Quick answers about how DailyDone works. Still stuck? We are happy to help.
Getting started
How do I use a tool?
Open a tool, add your file, and run it. Most tools work right in your browser and finish in seconds. When it is done you get a preview and a download.
Do I need an account?
No account is needed for the everyday tools. Every tool is free, and most run right in your browser. You sign in only to save results to your Drive, use Workspace AI, send a document for e-signature, or manage a plan.
Which devices and browsers work?
Any modern browser on phone, tablet or desktop, including Chrome, Safari, Firefox and Edge. DailyDone is built phone-first, so it works well on a small screen. There are also native Drive and PDF apps for desktop and mobile.
Privacy and security
Are my files uploaded?
Most tools (merge, split, rotate, organize, edit, redact, fill and sign, and more) run entirely in your browser, so your files never leave your device. A few tools need a quick, secure upload: file conversions, OCR, password protect and unlock, and the heavier Smart and Maximum compression modes. Those files are processed and removed straight after.
How do I know which tools upload?
Each tool says so on its page and on its button. A green "Runs on your device" badge means nothing is uploaded. An amber "Runs on our servers" badge means a quick, secure upload that we delete right after.
Do you keep my files?
Only the files you choose to keep. Files sent for a heavier job are processed and removed straight after, and files handled in your browser never reach us at all. Anything you save to your Drive stays, encrypted and hosted in the EU, until you delete it.
Does AI read my documents?
Only where you ask for it. Two features use AI: Ask, which answers questions about your own documents with citations, and reading a scanned receipt or statement to pull out the figures. In both, the relevant text or page images are sent to Azure OpenAI running in our own EU region, and your documents are never used to train any model. Every other tool uses no AI at all.
Tools
What can I do with a PDF?
Merge, split, rotate, reorder and delete pages, add page numbers, watermark, edit text and drawings, fill and sign, and convert to and from Word, Excel and PowerPoint.
My file would not open. What happened?
It may be password-protected or corrupted. Remove the password, or re-save the file, and try again.
Is there a file size limit?
Large jobs work but can be slow on older phones. Office file conversion is capped at 50 MB per file.
Your Drive
What is the Drive?
Your private, encrypted cloud storage, hosted in Europe. Save files, sort them into folders, preview them, and restore anything from Trash. Every account starts with 2 GB free, with more on paid plans.
Can I share files with someone?
Yes. Share a file or folder with a link you control: set an expiry and an optional password, and stop sharing whenever you like. You can also send a file request, which lets someone upload into one folder without seeing anything else in your Drive.
Where is the full Drive guide?
When you are signed in, open Help inside your Drive for a complete guide to the Drive and Collections.
Collections
What are Collections?
Branded photo galleries for sharing a shoot with clients. Clients can pick favourites, download the photos if you allow it, and order prints, while every image stays in your own Drive. Turn Collections on in your Drive settings. Photographers on Pro get unlimited galleries.
Signing documents
Can I sign a document or send it for signature?
Yes. Fill and sign a PDF yourself right in your browser, or send it to someone else to sign. Every account can send three documents for signature each month, and Pro makes it unlimited.
Plans and pricing
What is free?
Every tool, including conversions, OCR and compression. Free accounts also get 2 GB of Drive storage, a monthly allowance of AI actions, and three e-signature sends a month.
What do I actually pay for?
Only three things, and only past the free allowances: extra AI actions (asking questions or reading documents), e-signature sends beyond your monthly allowance, and more Drive storage.
How does pay-as-you-go work?
Buy a small bundle of credits and spend them only on paid actions, such as an AI question or a document read. There is no subscription, and credits do not expire.
What do Pro and Pro Plus include?
A larger monthly allowance of AI actions, unlimited e-signature sends, more Drive storage (10 GB on Pro, 100 GB on Pro Plus), and longer file version history. Pro renews automatically, and you can cancel any time from your account page, keeping access until the end of your paid period.
How do I pay?
By mobile money or card, handled securely. You can save a card for one-click top-ups.
Your account
How do I change my password?
Go to your account page and open the Security section.
How do I delete my account?
Email us at support@getdailydone.com and we will remove your account and any stored data.

Contact
Still need a hand?
Send us a message and we will get back to you. Tell us the tool you were using and what happened.
Contact support